Payment & Refund Policy

1. Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard
• Digital Wallets: Apple Pay
• Local Cards: Mada
• Bank Transfer: Direct to company account
• Buy Now Pay Later: Tabby, Tamara (Split into 4 interest-free payments)

2. Payment Terms

Payment is structured as follows:

• Small Projects: 50% upfront + 50% upon delivery
• Medium Projects: 40% upfront + 30% midway + 30% upon delivery
• Large Projects: Custom payment schedule as agreed in contract
• Monthly Packages: Advance monthly payment

The default currency is UAE Dirhams (AED). Payments in other currencies are accepted at the prevailing exchange rate.

3. Refund Policy

A. Full Refund

You are entitled to a full refund in the following cases:

• Cancellation within 24 hours of payment (before work begins)
• Our inability to deliver the project due to reasons on our end

B. Partial Refund

For cancellations after work has begun, refunds are calculated as follows:

• Deduction for work already completed
• 15% administrative fee deduction
• Remaining balance refunded within 14 business days

C. Non-Refundable Cases

Refunds cannot be processed in the following cases:

• After project completion and delivery
• Activated digital services (hosting, domains, etc.)
• Client delays in providing required materials for more than 30 days

4. Cancellation Policy

To cancel a project or service, please follow these steps:

1. Submit a written cancellation request via email
2. State the reason for cancellation
3. Wait for cancellation confirmation from our team within 48 hours
4. Refund processing (if applicable) within 14 business days

5. Dispute Resolution

In case of any disputes regarding payment or services:

• We first seek amicable resolution within 7 business days
• If no agreement is reached, the dispute is referred to mediation
• All disputes are governed by UAE law
• Jurisdiction lies with the courts of the Emirate of Sharjah

6. Contact for Refund Requests

To submit a refund request or inquire about an existing request: